Screen a DealRefund and Delivery Policy
Last updated August 24, 2026
A single-site purchase is a Site Intelligence™ property unlock for the selected property. Once activated on the purchasing account, that property remains unlocked as assumptions change, and deliberate memo regenerations are saved as new immutable Underwriting Memo™ versions without another property purchase.
Delivery problems
If payment succeeds but the property unlock does not activate or a memo delivery fails, do not purchase the property again. Contact support with the account email and property address so we can restore the property access or memo delivery, or issue a refund where appropriate.
Seven-day usability review
Contact us within seven days when the paid Site Intelligence™ property unlock does not provide a usable preliminary development decision. We will review the issue and, where appropriate, correct the service or refund the property unlock purchase. Existing immutable memo versions are not silently overwritten during support corrections.
Corporate License™
Corporate License™ subscriptions can be managed through the billing portal. Cancellation stops future renewals and does not normally refund a completed billing period, except where required by law or agreed after a service failure.
How to request help
Email info@sitekillswitch.com with your account email, property address, and a brief description of the issue. Do not send payment-card information.